Your Travel Insurance Claim

Privacy Policy

To protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The information we collect

This notice applies to all information collected or submitted on this website. On some pages you can make requests and notify us of new claims. The types of personal information collected on these pages are:

  • Personal data
  • Contact details
  • Medical details
  • Claim details

The way we use information

We use e-mail addresses to request further information regarding your claim, update you on your claim to answer any e-mails that we receive from you. Similarly we use contact telephone numbers for the same purposes. Your information together with any information collected by us about you may be used for the processing of your claim, research and statistical purposes and for crime and fraud detection and prevention purposes including money laundering. It may be transferred to a service provider or agent in another country, including countries outside the European Economic Area for any of these purposes.

The information collected may be made available to other insurers for underwriting and claims handling purposes and by using this website you give consent to Charles Taylor Assistance and its authorised agents seeking information from other insurers to confirm any information presented.

Our commitment to data security

We never use or share the personally identifiable information provided to us online for uses unrelated to those described above without also providing an opportunity for you to opt out or otherwise prohibit such unrelated uses. It will never be supplied to anyone outside Charles Taylor Assistance, unless we are obliged to disclose it by law, as part of our normal claims handling process or the prevention of fraud.

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 2018 and General Data Protection Regulation.